Caterpillar Generator Privacy Policy

Information we collect

When you send an enquiry, we may collect your name, business email, telephone number, organization, location, message, generator requirements, equipment identification, attachments, and any other information you choose to provide. Standard technical logs may record IP address, browser type, device information, referring page, requested pages, timestamps, and security events. We ask that you do not submit sensitive personal information or confidential third-party data unless it is necessary and you are authorized to provide it.

How information is used

We use submitted information to respond to requests, qualify applications, route enquiries, prepare quotations, coordinate documents, maintain service records, protect the site, detect misuse, and improve the clarity of our content and workflows. Technical and commercial details may be used to identify missing inputs such as voltage, frequency, duty, site conditions, destination, or installed-set references. We do not promise that an online submission alone is sufficient for final equipment selection.

Sharing and retention

Information may be shared with employees, contractors, hosting and communication providers, or relevant supply and service participants when needed to handle the request. Those recipients receive only the information reasonably needed for their role. We may also disclose information when required by law, to protect rights and safety, or in connection with a legitimate business reorganization. We do not sell personal information for unrelated advertising.

Records are kept only as long as reasonably necessary for the enquiry, quotation, transaction, support history, security, dispute, and legal obligations. Retention periods vary with the nature of the relationship and applicable requirements.

Cookies, security, and international handling

The site may use essential cookies or similar technology for sessions, preferences, forms, analytics, and abuse prevention. Browser controls can limit cookies, although some functions may then be unavailable. We use reasonable administrative and technical safeguards, but no internet transmission or storage system can be guaranteed completely secure. Because project participants may be located in different countries, information can be processed outside your region under applicable contractual and legal safeguards.

Your choices

Subject to local law, you may request access, correction, deletion, restriction, or a copy of personal information associated with your enquiry. You may also object to certain processing or withdraw consent where consent is the legal basis. We may need to verify identity and retain limited records when required for legal, security, or transactional reasons. To make a request, use the contact page and state “Privacy Request” in the message.

This policy may be updated as services, technology, or legal requirements change. The effective date above identifies the current version.